Frequently Asked Questions

At Morphea, we offer you the opportunity to test our mattress for 100 nights in the comfort of your own home, whatever the mattress:

• Best mattress
• Hybrid mattress
• Foam mattress
• Comfort mattress
• etc...

This gives you plenty of time to make sure the mattress meets your needs and expectations.

We want to make sure you are fully satisfied with your mattress .

Our promotions are easy to use: once you've selected the products you want to purchase, go to your shopping cart. Click "Proceed to Checkout," and you'll find a special promo code field. Simply enter your promo code and click "Apply" to have the discount automatically applied to your order.

It's an easy and convenient way to take advantage of our special offers and save on your Morphea mattress purchase.

To pay for your order at Morphea, we offer several flexible payment options for the purchase of a mattress or other item subject to certain amounts. You can choose to pay for your order using your credit or debit card, including major cards such as Visa, MasterCard, and American Express.

A firm mattress is not automatically better for your back. What matters is that your pelvis doesn't sink in too much and your spine remains straight throughout the night.

If it's too firm, you'll create pressure points (shoulders, hips) and wake up feeling more tense.

If it's too soft, you risk arching your lower back and waking up stiff.

To contact us, we offer two simple and convenient methods. You can use our live chat, available on our website, to get a quick answer to your questions and chat in real time with our customer support team. Additionally, you can contact us via our email address: sav@morpheabed.com. We are here to help you and answer all your questions.

To easily check the status of your order, we encourage you to log in to your customer area. You will have complete access to all information about your order, including its current status, expected delivery details, and much more. This is the most efficient tool for tracking and managing your order in real time. If you have additional questions or need specific assistance, please feel free to contact us via our live chat or by email at sav@morpheabed.com. We are here to help!

If the mattress is too firm, start by checking its support (a bed base that is too rigid or unsuitable will make it feel firmer), then add a mattress topper to improve comfort and reduce pressure points.

If it's too soft, first check the bed base (a worn-out support will exacerbate sinking), then firm it up with a firm mattress topper or a more stable support. Give yourself 10 to 15 nights to observe the trend (pain, awakenings, feeling of support). If the problem persists, it's a sign that the comfort/support level isn't right for you, and you need to adjust or change it during the trial period.

Our promotions are easy to use: once you have selected the products you wish to purchase, go to your shopping cart. Click on "Proceed to checkout" and you will find a field specifically for promo codes. Simply enter your promo code there, then click "Apply" for the discount to be automatically applied to your order.

It's an easy and convenient way to take advantage of our special offers and save on your Morphea mattress purchase.

To pay for your order at Morphea, we offer several flexible payment options for the purchase of a mattress or other item, subject to conditions on the amount. You can choose to pay for your order using your credit or debit card, which includes major cards such as Visa, MasterCard, and American Express.

What is the delivery time? When will I receive my order?

We understand your eagerness to receive your Morphea mattress. Our delivery times are very fast, generally between 3 to 7 business days from the shipping date of your order.

Our shipping times are 24 to 48 hours after your order has been placed and validated.

Yes, if you contact us as soon as possible by phone, WhatsApp, or email. We will do our best as long as the order has not been shipped.

A cancellation after dispatch will incur a fee of 50 euros, so the best thing to do is to notify us before shipping.

In mainland France (excluding Corsica), delivery is expected within 3 to 7 working days (unless otherwise specified for certain pre-ordered products).

Delivery is free in mainland France (excluding Corsica).

For Europe, terms and conditions and prices vary by country.

To easily check the status of your order, we encourage you to log in to your customer area. You will have complete access to all information about your order, including its current status, expected delivery details, and much more. This is the most efficient tool for tracking and managing your order in real time. If you have additional questions or need specific assistance, please feel free to contact us via our live chat or by email at sav@morpheabed.com. We are here to help!

At Morphea, we offer you the opportunity to test our mattress for 100 nights in the comfort of your own home, regardless of the mattress type:

• Best mattress
• Hybrid mattress
• Foam mattress
• Comfort mattress
• etc...

This gives you ample time to ensure that the mattress meets your needs and expectations.

We want to make sure you are completely satisfied with your mattress.

It takes 10 to 15 nights to get a serious initial opinion, allowing time for your body to adapt and the mattress to stabilize.

For a reliable verdict, aim for 3 to 4 weeks, paying particular attention to how you wake up, any pain you experience, and your feeling of support.

1) Contact us (phone, WhatsApp or email) to arrange the return, then confirm your request in writing to customer service with your order number.

2) We will explain the procedure and schedule the collection with our carrier.

3) Before collection, you must take photos of the product before and after packaging (minimum 5 photos, multiple angles).

4) The product must be protected (plastic packaging) for transport.

To be refundable, the product (mattress, mattress topper) must be in perfect condition (no stains, no damage, no modification), accessories (pillows, etc.) must remain unopened, and beds/storage beds must not be assembled.

As soon as we receive your return, the refund will be processed within 14 business days (minus return shipping costs).

The MORPHEA 10-year warranty covers, in particular:

- an indentation or visible sagging of the foam material greater than 2.5 cm (measured when nothing is weighing on the mattress),

- a physical defect resulting in cracking or significant deformation under normal use,

- a manufacturing defect in the cover (zipper, stitching, fabric).

The warranty does not cover damage caused by improper use, such as stains, tears, or burns.

For more details on the warranty, please refer to our general terms and conditions of sale.

On average, a mattress is replaced every 8 to 10 years, but this also depends on usage and the bed base.

The most reliable indicators are not necessarily its age but your feelings: loss of support, dips and sagging, new pains, less restorative sleep.

If you sleep better elsewhere than at home, that's often the first indicator.

To contact us, we offer two simple and convenient methods. You can use our live chat, available on our website, to get a quick answer to your questions and chat in real time with our customer support team. Additionally, you can contact us via our email address: sav@morpheabed.com. We are here to help you and answer all your questions.