Free delivery in Metropolitan France
We offer free shipping on all orders within France (including Corsica and Monaco).
Fast delivery
(3 to 7 business days)
Receive your items within 3 to 7 working days (unless otherwise stated for certain pre-ordered products) if you live in mainland France (excluding Corsica).
Delivery to Europe
We offer free delivery in Belgium and Luxembourg.
Delivery area France Belgium Luxembourg
What about orders with installment payments? Delivery upon the first payment.
If you've chosen to pay in installments with our split-payment partner Alma, rest assured that your order will be shipped as soon as the first installment is paid. We understand the importance of delivering your products quickly, even with flexible payment options.
Say goodbye to hot flashes and nighttime awakenings
We advise you to remain reachable as your delivery approaches (please note that some of our carriers may contact you via a withheld number).
Once your parcel has been dispatched, you will receive a confirmation email with the tracking number and link so you can follow the progress of your delivery.
Our carrier will then contact you by email, text message, or phone to arrange a delivery date according to your availability. Please note that our delivery services are only available on business days.
If you have any further questions or need particular assistance, please do not hesitate to contact us. We are here to help.
- Monday to Friday from 9:30 AM to 5:30 PM
- +33 6 80 77 38 73
- sav@morpheabed.com
Say goodbye to hot flashes and nighttime awakenings
The collection of your old mattress is an ecological and responsible approach that aims to give this product a second life. Please note that we collect your mattress free of charge. To do this, a few steps are necessary:
After receiving your new mattress, contact our after-sales service at the following address: sav@morpheabed.com to confirm in writing the collection of your old mattress. Attach at least 5 photos of your old mattress in the email. Our partner Smart Back will then contact you to arrange a collection date. On the day of collection, carefully wrap the mattress in a special mattress protective cover and place it at your doorstep or at the foot of your building.
However, there are other equally responsible solutions to dispose of your old mattress:
- Donation to an association: You can consider donating your mattress to a local association. Many charities accept donations of furniture in good condition to redistribute them to those in need.
- Municipal services: You can also contact your city's municipal services to find out about bulky waste collection procedures. They can inform you about collection days or authorized drop-off locations to properly dispose of the mattress.
Please note that old mattress collection is only available for metropolitan France.
Morphea is registered in the national register of furniture producers under the number FR038519_10UGBX. This number guarantees that Morphea, adhering to Éco-mobilier, complies with the regulatory obligations incumbent upon it in application of article L 541-10-1 10° of the Environmental Code.
Say goodbye to hot flashes and nighttime awakenings
If our products do not meet your expectations, simply contact us by phone, WhatsApp or email to arrange the return. Our dedicated team will be there to guide you through each step and send a shipping team. It is important to confirm your return request in writing to after-sales service.
- +33 6 80 77 38 73
- sav@morpheabed.com
We understand that bulky products can be difficult to handle. Don't worry, for mattresses, mattress toppers, and even pillows, a carrier will pick up the product directly from your home.
Conditions for Returned Products
To be eligible for a refund, mattresses and mattress toppers must be in perfect condition, without stains or damage, and must not have undergone any alterations.
As for accessories (bed linen, pillows, throws, bedspreads, duvets), they must remain unopened to be refundable. In accordance with Article L221-28, art. 5 of the Consumer Code, the right of withdrawal does not apply to certain items unsealed after delivery, for reasons of hygiene and health protection.
Finally, to be eligible for a refund, beds and storage beds must not have been assembled.
Please also note that it is important to wrap your mattress or mattress topper in plastic packaging before collection by the carrier. The carrier may refuse the product if it is not properly packaged. Once packaged, please place it at your doorstep or at the foot of your building.
Before your package is handed over to our carrier during collection, we ask you to take photos of the product before and after packaging (a minimum of 5 photos is required, taken from different angles for better visualization). We then ask you to send them to us to finalize the return procedure. This step will help ensure efficient product return management.
Refunds & Returns
As soon as we receive your merchandise, we will proceed with the refund of your order, taking into account return costs, within 14 business days. For installment payments (2, 3, or 4 times) made via our partner Alma, we will refund you proportionally to the installments already paid, while stopping future debts. Our commitment to transparency is clear, and the return costs, detailed below, are deducted from the total refund amount. This way, you avoid any unpleasant surprises:
- Mattresses, mattress toppers, bed bases, and storage beds: €100,
- Pillows, bed linen, throws, duvets, and bedspreads: €50.
- +€50 for fees outside France
We would like to remind you that any order cancellation after shipment incurs a fee of 50 euros. To avoid these fees, we invite you to contact us before your order is shipped.
For more information on the refund policy, please consult the refund policy page.