REFUND POLICY
Preamble :
Our refund policy varies depending on the product.
For mainland France, if an item doesn't meet your expectations, you can simply contact us via chat, WhatsApp, or email to arrange a return. Our dedicated team will guide you throughout the process and coordinate the delivery of a carrier. It's essential to confirm your return request in writing to our after-sales service.
The time limits for receiving a refund or exchange are as follows:
- 100 days for mattresses,
- 30 days for mattress toppers,
- 14 days for other products sold on our site.
To be eligible for a refund, mattresses and mattress toppers must be in perfect condition, without stains, damage, or alterations.
For accessories (bed linen, pillows, blankets, bedspreads, duvets), they must remain unopened to be refunded. In accordance with Article L221-28, Art. 5 of the French Consumer Code, the right of withdrawal does not apply to items unsealed after delivery, for reasons of hygiene and health protection.
Finally, to be eligible for a refund, beds and storage beds must not have been assembled.
Upon receipt of the product by the carrier, we will refund the amount less the return shipping costs. For installment payments made through our partner Alma, we will proportionally refund the amounts already paid and suspend the remaining payments.
We want to be transparent about return costs, which are deducted from the total refund to avoid any unpleasant surprises:
- Box springs and storage beds: €50 ,
- Mattress: €70,
- Mattress topper: 40 €
- Pillows, bed linen, blankets, duvets and bedspreads: €30 .
For returns outside France, the fees are €80 for mattresses, mattress toppers, box springs, storage beds, and €50 for pillows, bed linen, blankets, duvets and bedspreads.
We would like to remind you that any cancellation of an order after it has been shipped will result in a fee of 50 euros.
To avoid these charges, we invite you to contact us before shipping your order.
Please also note that it is important to wrap your mattress or mattress topper in plastic packaging before collection by the carrier. The carrier may refuse the product if it is not properly packaged. Once packaged, please leave it at the doorstep or at the foot of your building.
These conditions are different in the event of a defective or damaged product upon receipt. In this case, please follow the procedure in the "Exchanges" section below.
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Section 2 - Late or Missing Refunds (if applicable):
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at sav@morpheabed.com.
Section 3 - Exchange (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, please email us at sav@morpheabed.com.
In this email, we invite you to attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your package.
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